Shipping policy

Shipping Policy

Thank you for shopping with us at Lily Lama!

We are committed to delivering your order in a timely and safe manner. Please read below for details about our shipping process.

1. Shipping Locations

We currently ship across India. For international shipping requests, please contact us at lilylama25@gmail.com

2. Order Processing Time

All orders are processed within 3-5 business days. Orders placed on weekends or holidays will be processed the next business day.

3. Delivery Time

• Standard Shipping: 4–7 business days

• Express Shipping: 1–3 business days (where available)

       .      Customise orders will take upto 7 business days. 

Please note: Delivery times may vary based on your location and any unforeseen circumstances such as weather or courier delays.

4. Shipping Charges

• Free Standard Shipping on all prepaid orders above ₹999

ALL COD ORDERS WILL INCURR FLAT FEE OF ₹80. 
PREPAID ORDERS BELOW ₹999 WILL INCURR FLAT FEE OF ₹50.

5. Tracking Your Order

Once your order is shipped, you will receive an email or SMS with the tracking details. 

6. Order Issues or Delays

If your order is delayed or you face any issues with delivery, please reach out to us at lilylama25@gmail.com or call us at +91 9870901131. 

7. Address Accuracy

Please ensure your shipping address and contact number are accurate. We are not responsible for delays or non-delivery due to incorrect details provided at checkout.